Let your customers text you back.
Send delivery ETAs from your Spoke Dispatch routes, from your own number. When a customer replies, your whole team sees it in one inbox and anyone can answer.
For teams on Spoke Dispatch. Texts go through your own Telnyx or Twilio account.
Tomorrow
Sunday, October 18
Ready to text 42 customers
Morning deliveries · Optimized · 44 stops
- 42 to text
- 0 texted
- 2 need a valid number in Spoke
| Recipient | Phone | ETA | Text |
|---|---|---|---|
| Dana Whitfield | (512) 555-0182 | 8:15 AM | Not texted |
| Okafor Bakery | (512) 555-0139 | 8:40 AM | Not texted |
| Luis Ortega | (512) 555-0166 | 9:05 AM | Not texted |
| Priya Raman | No number | 9:25 AM | Invalid number |
Maria Alvarez
(512) 555-0147
Hello Maria, your delivery is scheduled to arrive around 10:40 AM. Track it: track.spoke.com/48120577
ETA notification · Delivered
Can you leave it by the side gate? The dog is out front.
Maria Alvarez · 9:12 AM
Will do. I've told the driver to use the side gate.
Sam Kim · 9:14 AM
Spoke already texts your customers. They just can't answer.
Spoke Dispatch's tracking texts come from Spoke and go one way. Spoke Notifications sends them from you, so a question about a gate code reaches your team instead of nowhere.
| Topic | Spoke Dispatch | Spoke Notifications |
|---|---|---|
| When a customer replies | Spoke DispatchTheir notifications can’t be answered | Spoke NotificationsThe reply lands in a shared inbox, and the team gets an email |
| Sent from | Spoke DispatchSpoke’s numbers, in the US | Spoke NotificationsYour business’s own number, which customers can save |
| Before it goes out | Spoke DispatchSent automatically | Spoke NotificationsA dispatcher sees every message and who gets it |
| Live tracking page | Spoke DispatchIncluded | Spoke NotificationsIncluded, with [TrackingLink] in your message |
A dispatcher's day with it
Load tomorrow’s route
Pick a date and its stops and ETAs come straight from Spoke Dispatch. One line says whether the route is ready to text, or what to fix first, like a plan that isn’t optimized yet.
Check it, then send
Before anything goes out you see who gets a text, who’s left out and why, and a sample message. Sending waits until Spoke has optimized the plan, and nobody is texted twice, even if you send again.
A customer writes back
The reply shows up in the inbox next to every text that number was sent, and everyone in your organization gets an email. Anyone can answer from the business number.
Text a list, not a route
Storm rolling in? Paste up to 100 numbers and send one message, outside of any route. Replies come back to the same inbox.
Your message, in your words
Write the text once. The name, the ETA and Spoke's live tracking link are filled in for each stop, in your timezone.
Message template
Hi [Name], Okafor Deliveries here. We'll be there around [ETA]. Follow along: [TrackingLink] Reply to this text with any questions.
Set up in an afternoon
Add your Spoke Dispatch API key
From Spoke's settings. Test Connection checks it before you save.
Connect your SMS provider
Telnyx, Twilio or Brevo, with your own number. Replies come in through Telnyx.
Write your message
Use the template above, or keep the default.
Turn off Spoke’s own texts
In Spoke Dispatch, Controls › External parties › Tracking notifications, so customers don't get two.
Credentials are stored per organization and encrypted. Your team signs in to one shared workspace.
Every plan includes the inbox.
Plans differ only by how many texts you send a month. Replies from the inbox never count. Start Starter or Pro free for 14 days.
- Starter
- $29/mo
- 1,000 texts
- Pro
- $59/mo
- 2,500 texts
- Scale
- $149/mo
- 12,000 texts
Your SMS provider bills you for the texts themselves: about $11 to $34 for a full month on Starter or Pro.