Let your customers text you back
Spoke Dispatch already sends tracking texts. Spoke Notifications sends delivery ETAs from your own number, lets a dispatcher check them first, and puts every reply in one inbox for your team.
Customers can text back
Replies land in a shared inbox the whole team sees, and everyone gets an email when one comes in. Spoke’s notifications can’t be answered.
From your own number
Texts come from your business’s Twilio or Telnyx number, so customers recognize it and can save it. In the US, Spoke sends from its own numbers.
Checked before they go out
A dispatcher sees every message and who gets it before sending, and nobody is texted twice.
Text any list
Paste up to 100 numbers to send a one-off message, like a weather delay, outside of a route.
What texting costs in all
You pay for the plan here, and your SMS provider bills you for the texts. Estimates for a full month of texts in the US, including carrier fees, your number and a low-volume registration. Registering your number with US carriers also costs about $20 once.
| Plan | Texts per month | Plan price | With Telnyx | With Twilio |
|---|---|---|---|---|
| Starter | 1,000 | $29 | + about $11 | + about $15 |
| Pro | 2,500 | $59 | + about $23 | + about $34 |
| Scale | 12,000 | $149 | + about $101 | + about $155 |
Questions
How does the free trial work?
Starter and Pro come with 14 days free, with the plan’s full text allowance. You add a card to start, and you’re charged when the trial ends unless you cancel first.
What happens when we reach our monthly limit?
Route and one-off texts pause until the 1st of next month in your timezone, or until you move to a bigger plan. Replies from the inbox still go out: they never count toward the limit.
Why is there a separate bill for texts?
Messages go through your own Twilio or Telnyx account, so they come from your number and you pay the provider directly at its rates. Spoke charges its Twilio rates for the texts it sends too, so this isn’t an extra cost per text.
Should we turn off Spoke’s own text notifications?
Yes, or customers get two texts. In Spoke Dispatch, go to Controls › External parties › Tracking notifications. Put [TrackingLink] in your message to keep Spoke’s live tracking page.
Can we change plans or cancel?
Yes, at any time, from this page or your organization’s billing settings. Paying yearly costs $24, $49 or $124 a month, about two months free.
Sign up to start a free trial for your organization.